Last Updated: November 4, 2025
Love and Letters (“we,” “us,” or “our”) respects your privacy and values the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, submit an inquiry, or otherwise interact with our services (collectively, the “Services”).
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When updates occur, we will post the revised version here with an updated “Last Updated” date. Please review this page periodically for the latest information.
We collect personal information to operate effectively and provide the best experience for you. The types of information we may collect include:
Information You Provide Directly:
Name, email address, phone number, and mailing or billing address
Order details, including payment confirmation and delivery preferences
Information submitted through inquiry or booking forms
Communications, feedback, or other messages you send us
Information Collected Automatically:
When you browse our website, we may automatically collect limited data such as:
IP address, browser type, and device information
Pages visited and time spent on the site
General location (based on IP address)
This helps us understand how visitors use our website and improve its performance.
Information from Other Sources:
We may receive information from service providers (such as payment processors or delivery partners) to complete transactions or fulfill your orders.
We use the information we collect to:
Process orders, bookings, and service requests
Communicate with you about your inquiries, events, or purchases
Improve our website and customer experience
Send occasional updates, offers, or event-related announcements (if you have opted in)
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
We will only use your information for the purposes for which it was collected unless we reasonably determine that another purpose is compatible with the original one.
Our website may use cookies or similar technologies to enhance your experience. Cookies help us remember your preferences, measure traffic, and analyze how our website is used.
You can choose to disable cookies through your browser settings, but this may affect how the site functions.
We do not sell or rent your personal information. We may share information only in limited cases, such as:
With service providers who assist in fulfilling orders, hosting our site, processing payments, or providing marketing support
When required by law or to respond to lawful requests from authorities
To protect our rights, property, or safety, and that of our customers or others
All service providers are required to protect your information and only use it for authorized purposes.
If you tag or mention us on social media, or submit testimonials, photos, or reviews, please note that this content may be visible publicly. We are not responsible for information you choose to make public.
Our website may contain links to other sites. We are not responsible for the privacy or security practices of external websites. We encourage you to review their privacy policies before sharing any personal information.
Our Services are not intended for children under 13, and we do not knowingly collect personal information from anyone under that age. If you believe a child has provided personal data to us, please contact us so we can delete it.
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, or resolve disputes.
We take reasonable technical and organizational measures to safeguard your information, but no online system is entirely secure. You share information with us at your own risk.
You may have certain rights regarding your personal data, including:
Requesting access to or deletion of your personal information
Requesting corrections or updates to inaccurate data
Opting out of marketing emails at any time
To exercise these rights or update your preferences, contact us using the information below.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Love and Letters
Email: loveandlettersdesignco@gmail.com
Location: Nashville, Tennessee
